Feedback from Premier Inn

Whitbread, Premier Inn, Costa and Gerald EveSHTA met the Whitbread group with the help of Ward Councillor Jonathan Simpson, to discuss issues which have arose recently. The first meeting was positive, and it was accepted that some problems have been ongoing for some time, and some have arose since the hotel’s extension works.

The hotel put procedures in place to make use of the car park and access ramp safer for all of us, and to manage delivery vehicles. Gerald Eve, Whitbread Group’s property consultant, is arranging an enclosure for the roof mounted air conditioning units. Unfortunately this needs planning permission, and there doesn’t appear to be a fast track process available.

Noise from the kitchen extractor vent, which can be quite loud in residents’ bedrooms, is being investigated. In the meantime the hotel have pledged to ensure the vent is switched off between 11:30 PM and 04:45 AM – though their timer appears to be faulty. If the noise from the kitchen vent is a nuisance to you, call Premier Inn London Euston Reception on 020 7554 3400 and ask them to switch it off, politely.

A meeting is being arranged for residents to voice their issues over noise coming into their flats.

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